Frequently Asked Questions
Is there free shipping?
Yes, orders over €150 qualify for free Standard Shipping, and orders over €300 qualify for free Express Shipping. For orders below these thresholds, Standard Shipping is €14.90, and Express Shipping is €24.90, with costs added at checkout based on the total order value.
What are the delivery times?
Standard shipping generally takes 2-5 working days, while express shipping takes 48 hours. Orders are usually dispatched within 3 business days, making the estimated total delivery time 5-8 working days.
Where we ship?
We deliver internationally, but unfortunately, we cannot deliver to Russia, Ukraine, and Belarus at the moment.
What payment options are available?
We accept card payments, Apple Pay and Google Pay. Additionally we offer Klarna payment, with options for installments or 30-day deferred payments depending on your country. Read more about Klarna
What is the difference between genuine and vegan leather?
Genuine leather is made from cowhide, while vegan leather is a cruelty-free alternative with a similar look and feel.
What color combinations are available for harnesses?
Our harnesses come in a range of leather, vegan leather and accessory colors, shown on each product page. Some styles offer multiple combinations, while others come in specific options to maintain brand consistency.
How do I choose the right size?
Measure your underbust and hip sizes, then refer to our size chart to find the perfect fit.
How does Fleather contribute to sustainability?
We plant a tree for every purchase to support global reforestation and biodiversity. Read more
What is your return policy?
If you’re not satisfied with your purchase, visit our Returns & Refunds page for details on initiating a return or exchange.